🚀 About Awesomic

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.

Now Hiring: a Customer Success Manager for one of our clients — a fast-scaling tech company building a business growth platform. They help B2B companies and founders scale their audience and influence through content strategy, automation, and systemized execution.

Location: based in Ireland, the UK, or the United States

🎯 Responsibilities

• Manage customer onboarding and ensure a smooth setup experience
• Maintain and improve client relationships post-sale
• Own upsell and retention efforts through consultative communication
• Provide timely and effective support via email, calls, and async tools
• Ensure customer accounts are running smoothly and proactively spot blockers
• Collaborate with internal teams to escalate issues and track resolutions
• Maintain CRM hygiene and clear documentation of interactions
• Optimize internal workflows via tools like Zapier and Notion

🔍 About you

• Native English speaker (or equivalent fluency)
• 3+ years of experience in Customer Success, Client Experience, or Account Management
• Experience in B2B SaaS companies 
• Ideally, you’ve worked in companies focused on: audience building, content marketing, personal brand development, or newsletter/email growth platforms
• Familiar with tools like Zapier, CRM platforms (e.g. HubSpot), and enjoy streamlining workflows
• Highly organized, reliable, and proactive — a natural at keeping things running without micromanagement
• Strong communicator who leads with clarity, empathy, and commercial understanding

🚀 What you’ll get

• Join a global, remote-first team with a high-performance culture
• 15 paid annual days off
• 15 paid sick leave days
• Overtime work compensation
• Access to a supportive global talent community
• A role that’s impact-driven, dynamic, and never boring

If you're a systems thinker who loves helping clients succeed and wants to work with a cutting-edge B2B tech company — let’s talk!